Privacy Policy

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1. Introduction

At Maison Artisan, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with our brand online or offline.
By using our website and services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our site.

2. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

A. Personal Information

Information that identifies you as an individual, such as:

Full name
Email address
Shipping & billing address
Phone number
Payment information (securely processed via third-party payment gateways)
Account login credentials (if applicable)
Purchase history
Custom design requests or order specifications
Communication preferences

B. Non-Personal Information

Collected automatically via cookies, log files, or analytics tools, including:

IP address
Browser type and version
Device type
Pages visited and time spent
Referring website
Location (country/city level, if shared)

3. How We Use Your Information

We use your information for the following purposes:

To fulfill and manage your orders and transactions
To personalize your experience
To respond to inquiries or customer service requests
To send order updates, confirmations, and tracking details
To send marketing emails, newsletters, or special offers (with your consent)
To analyze website performance and improve functionality
To detect and prevent fraud or misuse of our services
To comply with legal obligations and enforce our terms

4. Cookies & Tracking Technologies

Maison Artisan uses cookies and similar technologies to:

Improve site navigation and user experience
Understand customer behavior and preferences
Serve personalized content and advertisements
Enable analytics through tools like Google Analytics
You can disable cookies in your browser settings, but some features of the site may not function correctly without them.

5. Sharing Your Information

We never sell your personal data. We may share limited information with trusted third parties under the following circumstances:

Payment processors (including but not limited to Stripe, Shopify Payments) for secure transactions
Shipping partners (including but not limited to FedEx, DHL, UPS) to deliver your order
Email service providers (including but not limited to Klaviyo, Mailchimp) to manage communications
Analytics providers (including but not limited to Google Analytics) for performance insights
Internal use & design/manufacturing partners (only where necessary for custom orders, under confidentiality agreements)
We ensure all partners are compliant with data protection regulations and only access your information as required.

6. International Data Transfers

If you are located outside of Canada, please be aware that your data may be transferred to—and maintained on—servers located outside your jurisdiction. By using our services, you agree to this transfer in accordance with this policy.

7. Data Retention

We retain your personal information only as long as necessary to:

Fulfill your purchases or requests
Comply with legal and tax obligations
Maintain business records and analytics
Support warranty or service-related issues
You may request the deletion of your data at any time (see Section 10).

8. Data Security

We implement industry-standard measures to safeguard your information, including:

SSL encryption
Secure third-party payment gateways
Access controls and restricted permissions
Data backups and monitoring
Despite these efforts, no online transmission is 100% secure. We cannot guarantee absolute security, but we take every step to protect your data.

9. Children’s Privacy

Maison Artisan does not knowingly collect data from children under the age of 13 (or 16 under GDPR). If we become aware of such data, we will delete it immediately.

10. Your Rights

Depending on your location (e.g., under GDPR, CCPA, or PIPEDA), you may have the right to:

Access the personal data we hold about you
Correct inaccuracies in your data
Request deletion of your data
Withdraw consent at any time
Object to or restrict data processing
Request data portability

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies before interacting with them.