1. Introduction

At Maison Artisan, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or engage with our brand online or offline.
By using our website and services, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our site.

2. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

A. Personal Information

Information that identifies you as an individual, such as:

• Full name

• Email address

• Shipping & billing address

• Phone number

• Payment information (securely processed via third-party payment gateways)

• Account login credentials (if applicable)

• Purchase history

• Custom design requests or order specifications

• Communication preferences

B. Non-Personal Information

Collected automatically via cookies, log files, or analytics tools, including:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent

• Referring website

• Location (country/city level, if shared)

3. How We Use Your Information

We use your information for the following purposes:

• To fulfill and manage your orders and transactions

• To personalize your experience

• To respond to inquiries or customer service requests

• To send order updates, confirmations, and tracking details

• To send marketing emails, newsletters, or special offers (with your consent)

• To analyze website performance and improve functionality

• To detect and prevent fraud or misuse of our services

• To comply with legal obligations and enforce our terms

4. Cookies & Tracking Technologies

Maison Artisan uses cookies and similar technologies to:

• Improve site navigation and user experience

• Understand customer behavior and preferences

• Serve personalized content and advertisements

• Enable analytics through tools like Google Analytics
  You can disable cookies in your browser settings, but some features of the site may not function correctly without them.

5. Sharing Your Information

We never sell your personal data. We may share limited information with trusted third parties under the following circumstances:

• Payment processors (including but not limited to Stripe, Shopify Payments) for secure transactions

• Shipping partners (including but not limited to FedEx, DHL, UPS) to deliver your order

• Email service providers (including but not limited to Klaviyo, Mailchimp) to manage communications

• Analytics providers (including but not limited to Google Analytics) for performance insights

• Internal use & design/manufacturing partners (only where necessary for custom orders, under confidentiality agreements)
  We ensure all partners are compliant with data protection regulations and only access your information as required.

6. International Data Transfers

If you are located outside of Canada, please be aware that your data may be transferred to—and maintained on—servers located outside your jurisdiction. By using our services, you agree to this transfer in accordance with this policy.

7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill your purchases or requests

• Comply with legal and tax obligations

• Maintain business records and analytics

• Support warranty or service-related issues
  You may request the deletion of your data at any time (see Section 10).

8. Data Security

We implement industry-standard measures to safeguard your information, including:

• SSL encryption

• Secure third-party payment gateways

• Access controls and restricted permissions

• Data backups and monitoring
  Despite these efforts, no online transmission is 100% secure. We cannot guarantee absolute security, but we take every step to protect your data.

9. Children’s Privacy

Maison Artisan does not knowingly collect data from children under the age of 13 (or 16 under GDPR). If we become aware of such data, we will delete it immediately.

10. Your Rights

Depending on your location (e.g., under GDPR, CCPA, or PIPEDA), you may have the right to:

• Access the personal data we hold about you

• Correct inaccuracies in your data

• Request deletion of your data

• Withdraw consent at any time

• Object to or restrict data processing

• Request data portability

11. Third-Party Links

Our site may contain links to third-party websites. We are not responsible for the content or privacy practices of those websites. Please review their privacy policies before interacting with them.

12. Changes to This Privacy Policy

Maison Artisan reserves the right to update or revise this Privacy Policy at any time.
We recommend checking this page periodically to stay informed.